Terms & Conditions
1. Introduction and Acceptance of Terms
1.1 These Terms and Conditions (Terms) apply to all services provided by Oz Building & Pest Inspections (Crown Trading Pty Ltd also trading as Aussie Pool & Spa Inspections ABN: 38 636 056 945) (we, us, our) to any client (you, your).
1.2 By booking or accepting any inspection, quote or service from us, you are deemed to have read, understood and agreed to these Terms.
1.3 These Terms are governed by the laws of the State of Victoria and the Commonwealth of Australia.
2. Services and Scope
2.1 We provide building and pest inspection services including, but not limited to:
(a) pre‑purchase building inspections;
(b) pre‑purchase timber pest inspections;
(c) combined building and pest inspections;
(d) new home handover and practical completion inspections;
(e) staged construction inspections.
2.2 Unless otherwise agreed in writing, all inspections are:
(a) visual and non‑invasive;
(b) limited to areas that are safely and reasonably accessible at the time of inspection;
(c) carried out in accordance with relevant Australian Standards and applicable regulations for that inspection type.
2.3 Our services and reports do not constitute:
(a) a guarantee or warranty as to the future condition of the property;
(b) an engineering, structural design, plumbing, electrical or compliance certificate beyond the specific scope of the booked inspection.
3. Client Responsibilities
3.1 You are responsible for providing accurate and complete information about:
(a) the property address;
(b) the type of inspection required;
(c) any known issues or restrictions that may affect access or safety.
3.2 You must ensure safe, clear and uninterrupted access is available to:
(a) the exterior of the building including walls, eaves, roofs (where safely accessible), subfloor areas and outbuildings;
(b) the interior of the building, including all rooms, roof-space access points and subfloor access points;
(c) any additional areas specified in the booked inspection.
3.3 Where access is required to areas controlled by third parties (e.g. tenants, neighbours, body corporate), you are responsible for obtaining all necessary consents and providing us with details in advance.
3.4 You must ensure that:
(a) utilities and services (such as power, water and gas) are connected where reasonably required for the inspection;
(b) any aggressive animals are restrained;
(c) any hazards are disclosed to us prior to the inspection.
3.5 We may refuse to inspect, or stop an inspection, where access is unsafe or not reasonably possible. In such cases, a call‑out or no‑access fee may apply as set out in clause 4.
4. Bookings, Rescheduling and Cancellations
4.1 Bookings may be made online, by phone or in writing and are confirmed once we have issued a confirmation message or email.
4.2 You may reschedule or cancel an inspection with a minimum of 24 hours’ notice prior to the scheduled start time without additional charge.
4.3 If you cancel, reschedule or materially change an inspection within 24 hours of the scheduled start time, we may charge up to 100% of the inspection fee as a late‑cancellation fee.
4.4 If our inspector attends the property at the booked time but is unable to complete the inspection due to:
(a) no access to the property or required areas;
(b) unsafe conditions;
(c) incorrect address details; or
(d) other issues reasonably beyond our control but within your influence,
we may treat this as a no‑access call‑out and charge up to 100% of the inspection fee.
4.5 While we make all reasonable efforts to attend at the booked time, delays can occur. If we are delayed or must reschedule, we will contact you as soon as practicable to arrange an alternative time. We are not liable for any loss or cost you incur as a result of delay or rescheduling, except as required by law.
5. Fees and Payment Terms
5.1 All fees are quoted in Australian dollars (AUD) and may be changed at any time without notice, except where a quote has already been accepted by you in writing.
5.2 Unless otherwise agreed in writing, the total invoice amount is due on or before the date of the inspection.
5.3 Reports and/or certificates will not be released until full payment has been received and cleared.
5.4 Payment methods accepted may include bank transfer, debit/credit card and other methods listed on our website. A surcharge may apply to payments made by credit card or third‑party payment provider.
5.5 If payment is not received by the due date, we reserve the right to:
(a) withhold all reports/certificates;
(b) charge reasonable administration and recovery costs; and
(c) pursue any outstanding amounts in accordance with applicable law.
6. Inspections and Limitations
6.1 Our inspections are limited to a visual, non‑invasive assessment of the condition of the areas inspected as at the date and time of the inspection.
6.2 We do not:
(a) move furniture, stored items, floor coverings or personal belongings;
(b) dismantle structures, remove claddings, linings or insulation;
(c) perform destructive testing;
(d) enter confined spaces or areas considered unsafe by the inspector.
6.3 The inspection may exclude areas that are not reasonably accessible, such as:
(a) areas with insufficient crawl space or clearances;
(b) roof spaces or subfloors without safe access points;
(c) areas obstructed by fixtures, fittings, stored goods or vegetation;
(d) sections of the property where access would pose a risk to health or safety.
6.4 For timber pest inspections, we will use visual and/or non‑destructive detection methods that are standard for the industry. The inspection cannot guarantee the absence of past, present or future termite or timber pest activity in concealed or inaccessible areas.
6.5 Our report represents a “point‑in‑time” opinion only. Building elements may deteriorate, fail or be altered after the inspection. We do not accept liability for defects or conditions which arise, develop or become apparent after the inspection date.
7. Reporting and Delivery
7.1 Following completion of the inspection, we will prepare a written report in a format we determine appropriate for the service type and scope.
7.2 Unless otherwise stated, reports are typically delivered electronically via email to the address you provide at booking.
7.3 A report sent by email is deemed received by you at the time it is sent to your nominated email address, whether or not it is opened or read.
7.4 We are not responsible for delays or costs arising from:
(a) emails being filtered, blocked, or sent to junk/spam folders;
(b) incorrect or outdated email addresses provided by you;
(c) technical issues outside our reasonable control.
8. Limitation of Liability and Indemnity
8.1 Nothing in these Terms excludes, restricts or modifies any consumer rights or statutory guarantees that cannot be excluded under the Australian Consumer Law or other applicable legislation.
8.2 To the maximum extent permitted by law, our liability for any loss, damage, cost or expense (whether in contract, tort, statute or otherwise) arising out of or in connection with any inspection, report or these Terms is limited, at our option, to:
(a) supplying the inspection again; or
(b) payment of the cost of having the inspection supplied again; or
(c) refund of the inspection fee actually paid by you.
8.3 We are not liable for:
(a) any indirect, incidental, special or consequential loss or damage;
(b) loss of profit, income, opportunity or business;
(c) any claim arising from matters outside the specific scope of the booked inspection or from areas not reasonably accessible at the time of inspection.
8.4 You agree to indemnify us, our employees and contractors against any claim, loss, damage, liability or expense arising from:
(a) your breach of these Terms;
(b) reliance by any third party on a report or advice prepared for you;
(c) your failure to maintain the property or to carry out recommended repairs or further investigations.
9. Privacy and Use of Photos/Video
9.1 By booking an inspection, you consent to our inspector taking photographs and/or video on or around the property for the purpose of performing, documenting and reporting on the inspection.
9.2 You warrant that you have obtained all necessary permissions from owners, occupiers, tenants and any other relevant parties to allow us to take and use such images.
9.3 We may share photos, video or extracts from the report with:
(a) you and any person you authorise in writing (such as your conveyancer or agent);
(b) our insurers, legal advisers and regulators as required;
(c) other parties where required by law.
9.4 We will handle personal information in accordance with applicable privacy laws and our Privacy Policy (if any) as published on our website from time to time.
10. Ongoing Maintenance
10.1 Our inspection and report relate to the condition of the property at the time of inspection only.
10.2 The ongoing maintenance, repair and monitoring of the property and any issues identified in the report remain the responsibility of the property owner, occupier and/or any other relevant party.
10.3 We do not accept responsibility for deterioration, damage or defects that occur after the inspection, or which were not reasonably detectable at the time of inspection.
11. Severability
11.1 If any provision of these Terms is found to be invalid, illegal or unenforceable by a court of competent jurisdiction, that provision will be severed and the remaining provisions will continue in full force and effect.
12. Changes to Terms
12.1 We may amend or update these Terms from time to time by publishing the revised version on our website.
12.2 The Terms in force at the time of your booking will apply to that inspection, unless we have agreed otherwise with you in writing.
13. Acknowledgement and Definitions
13.1 By booking any inspection with us, you acknowledge that you have read, understood and agreed to these Terms. These Terms supersede any prior or contemporaneous verbal or written agreements regarding the same subject matter. Any variation must be agreed in writing by both parties.
13.2 In these Terms:
(a) Inspection means any building, pest, combined, stage or handover inspection, re‑inspection or consultation performed by us.
(b) Inspector means any qualified, insured and appropriately registered person engaged by us to carry out an Inspection.
(c) Property means the land, buildings and structures at the address specified in your booking.
(d) Report means any written report or certificate we issue to you following an Inspection.